Postby mollys » Mon Nov 18, 2013 6:47 pm
ok, so I realise I am at risk of sounding like a frustrated housewife, but ... has anyone else been ripped off when using Tesco.com?
I ordered some champagne which was on offer at half price, booked the delivery and received the confirmation email with the delivery date, quoting the reduced price. But when it arrived, it turned out the delivery date I had chosen (which was clearly marked on their confirmation email) was a day outside the promotion and so I was charged full price without anyone or anything on the website when I booked the wrong delivery date, alerting me to the fact. I didn't even think to check the delivery note as the prices had all been confirmed (or so I thought) in the confirmation email.
I actually only realised because my husband got a phone call at work from the credit card company wondering if there had been any fraud as it was such a high amount! Woops!
Tesco say that it is my fault because the end date of the offer was clearly stated, and whilst I can understand that, I do think that when you pick a delivery date any offers in your basket which are no longer valid should be flagged up, as they are with Ocado, asda.com and sainsburys.
To add insult to injury, they also make it pretty impossible to return the stuff for a refund as despite being told I can return it to any store, it turns out you can only return it to Tesco Extra stores - and the closest one is in New Malden. Not really worth the journey with 2 kids!
Anyway, rant over, but I just wondered if this has happened to anyone else and what you did about it. Contacting Tesco just results in the same old "computer says no" response with a few lies thrown in for good measure!